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For a business be it any vertical, the most profitable customers are often the existing ones. In fact, a recent survey unveiled that, it costs anywhere from three to ten times as much to secure a new customer compared to retaining an existing customer. This hints to why businesses should put in as much efforts as possible to retain existing customers.
It is not only important to get new customers to grow a business, but is also important to focus on your existing customers, since you will make most of your money from the ones you already have. This is the reason businesses toil to retain happy and satisfied customers.
Read also: How IoT and AI are all set to drive customer satisfaction and experience?
Now winning the trust of customers calls for having a distinct service offering or product, but that’s only half the battle won, since gaining customer loyalty goes beyond that. Here are four ways a business can drive customer loyalty to new levels:
We all know how challenging it is to retain happy and satisfied customers in today’s competitive era. Following these four tricks shall put your business on the right foot to building customer loyalty in long run and having a CRM solution by your side would only make the journey streamlined and smooth for everyone.
Looking to drive customer loyalty for your business? Contact us here to know how our CRM software can help you achieve that. You can also write to us at firstname.lastname@example.org for a free demo and consultation.