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Debates on AI (Artificial Intelligence) have been making quite a few rounds of late. From whether robots will take over human jobs to the mere assumption of a virtual computer simulation, there has been a lot of hullaballoo surrounding AI, virtual reality and augmented reality and its possible applications. Adding to the debate comes an intriguing statement from Elon Musk, Tesla and SpaceX CEO, wherein he stated: “there is only “one in billions” odds that we’re not living in a computer simulation.”
But before letting our imaginations run wild, let us actually look how artificial intelligence is transforming the way salespersons are interacting and connecting with prospective customers and closing deals successfully.
By identifying patterns in emails utilising natural language processing, AI powered CRM solutions can very well predict your responses and will even draft e-mails for you accordingly. Further, these CRM tools over time can learn to pay heed to contact names, addresses, dates, key phrases and can shoot off responses for simple stuffs such as availability eventually helping in complex business tasks like finding out resolutions to specific queries or helping you select appropriate e-mail attachments.
This particular feature seamlessly integrates with e-mail. Imagine all your client calls, meetings, etc. scheduled automatically for you. You already are witnessing this when your smartphone automatically links phrases such as “tomorrow afternoon” in your text inbox to calendar. Brace yourselves, as things will be getting more interesting with the emergence of novel tools that will automate all those time-consuming calendar management tasks. Long story short, AI powered enterprise solutions will render businesses with personal digital assistants of their own.
A pool of data is generated during the early sales stages and it can be challenging to organise and analyse the mammoth of information at hand. AI powered CRM solutions will assemble all this data. In addition, predictive lead analysis will indicate where to focus more. It does so on the basis of interactions and frequency of leads that a sales rep has had in the past. This is how the next-breed of CRM will change the game of pipeline management for sales ninjas.
Businesses endure from a number of crisis points when it comes to customers and customer relationship management. They only get to know about a customer when he/she subscribes or purchases and in times when the customer faces issues with the delivered product or service. Whilst businesses intend to develop stronger relationships with their customers, most of them fail to leverage the relevant resources. This is the case until now, as advanced AI enterprise tools will help businesses learn more about customers followed by delivering intelligent insights that can go on to create a strong brand-customers bond.
It is definitely the most interesting time to be alive! Further, with the inception of novel AI tools combined with intelligent enterprise solutions, businesses would gain a competitive edge when it comes to acquiring new customers and retaining them. On the other hand, the AI revolution will also bring customers an inch closer to businesses.
To know how AI will transform the way you have been interacting with your customers, prospects and leads, contact us. You can also SMS SAGE to 56767 or drop us a mail at sales@sagesoftware,co.in for free demo and consultation.
Disclaimer: All the information, views and opinions expressed in this blog are those of the authors and their respective web sources and in no way reflect the principles, views or objectives of Sage Software Solutions (P) Ltd.
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