CRM Adoption: A Chronic Problem

CRM Adoption: A Chronic Problem

  Businesses all over the globe invest thousands of dollars in CRM systems in anticipation of making sound and data-driven business decisions with improved forecasting. Unfortunately, they fail to get the desired results, as the end-users of the system perceive…

Read More
AI and CRM Take Off! The Next Big Wave

AI and CRM Take Off! The Next Big Wave

  Technology is evolving at warp speed, with an estimated 5 billion + connected devices creating a gargantuan network of data. AI (Artificial Intelligence) is certainly the next big thing. Further, the ability to store huge volumes of data on…

Read More
Using ERP System to cut your Company’s Operational Costs

Using ERP System to cut your Company’s Operational Costs

In today’s competitive world, reducing operating costs has become a need of the hour to run a lean and efficient organisation. In addition, reducing and controlling operational costs has become a necessity in today’s volatile and financially challenging business environment….

Read More
Importance of Customer Self Service in Digital Age

Importance of Customer Self Service in Digital Age

Self-service is a platform, which allows a business entity to provide online support to all its customers without requiring any interaction with a representative. The most common types of customer self-service platforms include FAQs, knowledge base and online discussion forums….

Read More

Enjoy this blog? Please spread the word :)