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It’s not new how a company in today’s age relies heavily on Social Media for reaching out to their customers. Even if the company does not have a website, they will definitely have a Facebook page, while some establishments have more active Facebook page than a website. Though Social Media and mobile today are a great way of reaching out to wider audience and market about the company’s product and services, it can be used for one other critical aspect of business – Customer Service and Research and Development.
It is not a hidden fact that last decade saw a huge turn in the way marketing and marketing mediums adapted to Social Media to not push but pull customers. Social media too proved a more economical medium to reach out to more people. Now since we have overcome that bubble, we need to use this medium to do more for us than only marketing.
We have seen a lot of examples wherein the customer / potential finds it easier to communicate with the brand directly on Social Media sites rather than wasting time on calling on toll free numbers. In a lot of cases, we have also seen that when brands do not take these feedback seriously, they are calling trouble for themselves.
Sage CRM is one of the world leaders in improving Customer Services through CRM. From streamlining processes to identifying data, Sage CRM can help you with growth and sustainability. Also, with the backing of Social CRM, Sage is already helping brands to analyze their Social performance and increasing Customer Services efforts for the brand. To know more about effective customer services and how can marketing, sales and services be aligned to give your customer a rich experience, contact Sage Software Solutions Pvt Ltd at email@example.com or you can SMS SAGE to 56767 for a free demo and consultation.