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Digital transformation is the process of adopting the latest digital technologies to cater to emerging business opportunities. It helps businesses to meet changing market requirements, provide improved customer service, and speed up their business activities. Unlike established companies that need to go through a complex digital transformation process, start-ups can implement digital technologies on-the-go and future-proof themselves. The following article discusses 4 ways how businesses can achieve digital transformation.
1. Build digital capabilities
Do you still rely on legacy systems – paper records, paper spreadsheets, paper payrolls, etc. – for running your business? If yes, then you need to build digital capabilities. Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Management (HRM) systems are three software packages that you should start with.
2. Build a tech-savvy leadership
Having tech-savvy leaders is very important to encourage your workforce to adopt new technologies. Also, tech-savvy leadership understands the significance of digital transformation and doesn’t hesitate to make a substantial investment in digital technologies.
3. Allow your employees to work in innovative ways
With digital transformation come new capabilities. For example, remote working is one such ability. It allows geographically separated teams to conduct brainstorming sessions together. Also, give them adequate training to deal with customers in new ways. Apart from traditional methods such as email and voice calls, make them realize the importance of social media and chatbots. This will help them provide real-time solutions to clients and establish long-lasting relationships with them.
4. Consider taking help from tech-vendors
Do everything with an open mind. If you are creating a digital transformation strategy for the first time, don’t do it behind closed doors. Let everyone be a part of it. Don’t hesitate to take help from tech-vendors who are experienced players and have a long history of helping other businesses in framing a digital transformation roadmap. If you feel that you won’t be able to afford them then search for companies that provide free advice. You will find plenty.
Don’t worry about the initial investment that you might have to bear in carrying out the digital transformation process. Once it’s done, your revenues will skyrocket and your workforce will become insanely productive. This is where we can help. At Sage Software, we are home to world-class CRM, ERP and HRMS software that will make remote working a piece of cake, boost employee productivity, synchronize inter-departmental activities, and generate more profits. T
Disclaimer: All the information, views and opinions expressed in this blog are those of the authors and their respective web sources and in no way reflect the principles, views or objectives of Sage Software Solutions (P) Ltd.