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Knowledge base is a pool of experiences, situations and how pressing issues were addressed. In a business environment, the idea behind building up an effective knowledge base is to improve query resolution and quality results and the entire process of creating knowledge base should be initiated right from the beginning.
People change, clients change but what remains the same is the product. A knowledge base is helpful in the following ways:
Let us have a look at few practices that will help you to build a concrete pillar for your knowledge base and allow you to be efficient and quick.