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Summary: Enterprise Resource Planning (ERP) software is the backbone of companies across industries. It improves efficiency, enhances productivity, minimizes operational costs, and eliminates risk. It also facilitates the free flow of critical business information between various business departments. But while modern ERP software can help you become a market leader, the implementation management strategies can sometimes be painstaking.
While resistance to change to a certain extent is non-avoidable, poorly executed change management is the worst mistake you can commit while implementing an ERP solution in 2022.
Don’t consider change management a separate phase of the ERP implementation process. Instead, it’s an integral part while brainstorming different implementation management strategies. Therefore, it should permeate the project team’s culture and be deeply embedded in the methodology.
This article will discuss 5 critical change management strategies that will enable a successful ERP implementation:
The primary users of the ERP software are always concerned about how the implementation process will impact their day-to-day functioning. Therefore, it’s critical to brainstorm a smooth post-implementation strategy that will clear all their doubts and explain to them the importance of ERP software.
Here are the essential factors you must remember while designing post-implementation management strategies:
a.Where should request changes be sent and who should handle them?
b. How often should the team meet to resolve issues and plan on something new?
c. Who is responsible for providing approvals for the project and granting access to critical business data.
Explaining the benefits of ERP software to every employee across the company hierarchy is essential to reduce resistance against the implementation process. Employees are often skeptical about the need to implement a new software because of various reasons, such as:
Therefore, it’s vital to communicate the project scope and the rollout management strategies to relevant stakeholders — employees, CXOs, vendors, suppliers, distributors, and other third parties. It enables employees to understand how ERP software will:
Talking with business stakeholders is crucial as it allows them to understand the impact of the change management strategies. A change management plan facilitates dialog between the senior management team and junior executives. Therefore, it’s vital to prepare a detailed employee communication plan that covers the following topics:
Each communication plan must include the project scope, milestones to be achieved, short- and long-term goals, deliverables, success factors, failure risks, and how to implement new solutions.
Moreover, change management strategies should also identify key stakeholders within your company and external vendors. After that, it would be best to figure out their level of support for the ERP implementation process. Your primary objective should be to boost their knowledge and clear their doubts.
Further, conducting mid-implementation check-ins will allow you to assess the morale, enthusiasm, and readiness of employees and know about the fears and inhibitions they have in their minds about the implementation process.
Your organization will completely transform once the ERP implementation process has finished. As a result, you need to train your workforce to use the software optimally. But along with providing technical training, you also need to take care of the following factors:
In this phase, you should recognize your workforces’ abilities and experiences and map the set of skills they might need to learn after the implementation phase is complete. You might also need to hire new employees with specialized skills to operate industry-specific functions in the ERP software.
A significant part of change management strategies also involves explaining to leaders, end-users, process owners, customers, and suppliers how their work will be impacted after the implementation phase is over.
Examine the strengths and abilities of your organization and create a detailed description of the business processes and improvement areas of each department. Also, track the daily functioning of all the branches located across different geographies. Prepare a foolproof transformation plan once you have collected all the details. This plan should shed light on critical points, such as:
At Sage Software Solutions (P) Ltd., we are home to world-class ERP software and CRM software that will solidify your business tech support fundamentals and enable you to build a customer-centric organization. You can also write to us at firstname.lastname@example.org.
Disclaimer: All the information, views, and opinions expressed in this blog are those of the authors and their respective web sources and in no way reflect the principles, views, or objectives of Sage Software Solutions (P) Ltd.