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Business is all about investing money and time to get appropriate profit by taking smart decision. To help the business in this process, a company usually makes use of business software like ERP or CRM. These software make sure that they keep all the departments synced and information moving transparent and easy between all levels and departments.
But what is one of the most looked over while buying an ERP Software is ERP maintenance or AMC. AMC is looked at by companies as costs that they need to bear and look at ways that they can avoid the same. The reason to go for a software maintenance plan is to keep your software healthy for a long time. Maintenance plans allow you to access upgrades, new release of the software, knowledge resources, troubleshooting guides, and support team.
Access to product updates, upgrades, service packs, new version releases, minor updates, fixes, and enhancements. Usually these services are free under a maintenance plan and if the company has not purchased the maintenance plan, they might end up paying a lot more every time they want to make improvements to their software. With a maintenance plan, the ERP vendor himself will notify the company about the maintenance and help the company through the process.
If you are covered under Maintenance plan, you will get quick support whenever required during bug fixing or any other critical issues. The support you receive for the end-users of your software is of great importance, as timely and knowledgeable resources will keep your questions answered and your software running smoothly.
Often with changing times, there are developments in the business model and the company would want the software to reflect the same. For this, there are changes required in the software which will be an additional development cost if the company is not on maintenance plan. There is also a problem that the people who had worked with the company before from the vendor’s side are no longer working in the company and hence, the new developers might not know of the history. This might result in loss of data and more time and money on the company’s part.
Frequent releases to fix minor bugs are likely over the course of your ERP system’s life. A maintenance plan will address these minor bugs, allowing for the software to perform at its optimum level increasing your ROI. These were some of the reasons to invest in a maintenance plan from an ERP vendor. To know about the solution which will help your business grow, SMS SAGE to 56767. You can also write to Sage Software Solutions Pvt Ltd at firstname.lastname@example.org for a free consultation.