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ERP Integration: Strategy, Challenges, Benefits, and Key Types

ERP Integration
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Summary: Enterprise resource planning is an advanced business intelligence technology that brilliantly manages all business operations efficiently. For decades companies have been deploying ERP systems to compete and stand atop the business world. ERP integration has helped multiple businesses across the globe to achieve higher success. A survey revealed that the lack of ERP integration had many inadequacies, like business process reengineering and deficient project planning.

In the business world, there is a lot of buzz about ERP systems and their integration for the upliftment of the business. So, what is ERP? ERP can be expanded as enterprise resource planning. It’s essential business management software to manage core business operations smoothly and efficiently. ERP software is extensive and can be plugged into other technology to increase efficiency and workflow.

Decades back, ERP integration into the business was complex and was accessible only to the experts who then had to decode it for the users. This remarkable technology has undergone a lot of change over the years. Currently, we have a fully automated ERP system accessible and understandable to all users.

Furthermore, the ERP software can be customised to suit each business’s needs, improving productivity and increasing profit margins.

What is ERP Integration?

ERP integration connects all the day-to-day business operations to increase business efficiency. The ERP software is integrated and synchronized to the company’s daily business activities to curb data flow and bring it under a centralized system accessible to all users. It has helped multiple businesses to cross complexities and achieve success.

During the COVID-19 pandemic, many businesses adopted ERP software to maintain and balance business operations. And they were pretty successful. On the other side, companies without ERP systems suffered losses and had to be shut down.

Business processes like finance, distribution, supply chain management, manufacturing, warehouse management and others are integrated into the ERP system to maintain the smooth flow of business.

ERP software is the top secret of success for all e-commerce brands. We all witnessed during the pandemic how e-commerce brands thrived and prospered. ERP integration to your business results in accessing a centralized system by all users in real-time. Many large-scale organisations have successfully benefited by unifying their process with an ERP system.

Types of ERP Integration

Businesses of all sizes need to integrate their business processes into ERP systems. If not, down the line, your business will be hoarded with all the challenges.

ERP e-commerce integration

ERP integration into an e-commerce platform is a big boon. It helps to manage all the order fulfilment functions. It had a crucial function in performing several actions browsing, ordering, payment processes, checking the product’s availability and shipment. Note that all the front-back data is available with ERP integration.

Supply chain, warehouse, and product lifecycle management can be managed with ERP integration with e-commerce platforms.

<<<Also read: Build A Successful E-Commerce Store With ERP Integration>>>

Customer service to ERP integration

It is most commonly known to all businesses that the best customer experience will enhance brand reputation. Note that it will be highly complex to manage all the aspects regarding the customers manually. So, ERP integration with customer service functions can be covered and managed efficiently. As a result, customer churn can be avoided, relationships with existing customers can be maintained for a longer time, and new customers can be brought in.

How does ERP system integration help in the best customer service? Automate all the interactions with the customers. Chatbots and voice assistants are beneficial in responding faster. The set reminders and notifications help executives give exemplary customer service. You must plug into an ERP system if your company wants the best customer experience.

ERP-ERP integration for financials

A large-scale company will have many ERP systems. These ERP systems have to work harmoniously to get the desired best outcome. All these ERP software are coordinated to form a centralized system to be accessible to all the users. The primary purpose of unifying the erp systems is to get accurate product and customer data. It will help to sort and organise financial data.

CRM to ERP integration

Customer relationship management CRM system takes care of selling the product to the customer. Order management, order fulfilment and shipment comes under this category. Here the salesforce focuses on selling the product to the customer. To manage all these operations, ERP integration is a must. Automation is the key to organising and managing all the data to get desired results.

Common ERP integration challenges and risks faced by companies

ERP integration into business processes is crucial for all types of industries. As a business owner, you need to know the challenges if you still need to connect your operations with an ERP system. Manually managing the entire business activities is a tedious and time-consuming task.

We are living in a fast-paced world. No one likes to wait. Likewise, to compete and stay at the top of your game, you need to deploy an ERP system for the smooth running of your business.

Expensive ERP systems

Let’s accept that the best ERP software is way over the budget. Not all companies can afford to meet the expenses. Approximately it can cost three to four times more. Plus, you have to customise ERP to suit your business requirements which will cost even more.

On the bright side, it’s worth spending on an expensive ERP system. Gradually after deploying an ERP system, it will reduce operational costs. It will increase your ROI by increasing production and sales. Even unwanted expenses can be avoided after ERP integration. And ultimately, you are the one who will score more profit.

Security issues

Your data in the ERP system is stored online. Companies store all confidential details in the ERP system. Sometimes there is a possible leak or security threat by hackers. It commonly arises if you add more technologies to the existing ERP software. Then you will have to double secure everything to safeguard your confidential data, which will cost a lot of money.

Complexity of data integration

Much data has been stored in the ERP system over many years. A study states that 50%of the data synchronising fails for the first time. In defence, it can be noted that the failure results from ineffective communication and planning.

In some cases, ERP implementation can take longer than expected, resulting in disorganised data.

Proper planning, good interaction with the teammates and getting insights about the overall integration help in overcoming issues. Plus, the companies should have a plan b or c in case of failure. It is common to have problems when installing new technologies.

Benefits of ERP Integration

ERP integration though complex at first, has multiple advantages in the long run. Let’s look at some of the benefits of ERP integration for all businesses.

Increased efficiency and productivity

In any company or organisation, data is generated every day. Manually managing to curb and organise data is a tedious task. And also prone to a lot of human errors and miscalculations. Automation is the answer to monitoring, controlling and managing data.

Consequently, you will achieve a smooth flow of organised data in business reports. ERP integration saves time, cuts unwanted expenses, and the executives can focus more on mission-critical tasks.

Also, it can reduce bottlenecks affecting the entire business function. And the significant part is that all the executives will have access to product and customer information.

Centralised database

A centralised database is one crucial aspect of ERP integration. Users from various departments can access real-time information from a single database. Data can be sent to multiple systems simultaneously. A centralised database has up to date, user-friendly interface.

Seamless workflow

ERP integration enables a smooth and well-balanced workflow with reduced bottlenecks. Project management can be done with greater efficiency. Employees will have access to choose partners for projects from different departments, set project deadlines, and record the project’s progress daily. This, in turn, will increase productivity and profit margins.

Increased sales

Every business has an e-commerce platform to sell its product or services faster. And the e-commerce is linked to the company website. The good news is that connecting e-commerce and customer relationship with ERP solutions will increase sales. All the website visitors can be converted into buying customers.

Business intelligence

Business intelligence is a powerful technology for any business. It is tailored to integrate, retrieve and deliver optimised data in the form of reports, charts and graphs. All the reports curated by BI help executives make data-driven decisions beneficial to improve your company’s bottom line.

Note that third-party BI technology is more effective than inbuilt BI in the ERP system. In an organisation, vast data are generated every day. These data are analysed, optimised and delivered in the form of organised reports by BI.

Human resources in ERP integration

Human resources have the intricate task of managing payroll, recruitment, evaluations and job offers. All these tasks are too much to manage without ERP software. And these details are significant for employee payment and welfare. ERP software automation assists in recording accurate data and avoids all human errors.

How does ERP integration help in ERP integration?

  • Time and attendance can be easily managed with ERP integration.
  • Employee databases can be stored securely.
  • Employees can be given the proper training required for their area of expertise.
  • Payroll and compensation management can be managed without any complexities.

<<<Also read: Benefits of ERP and POS Integration>>>

ERP integration: Best practices

  • To avoid complexities and failure, it’s best to prepare your business and employees while deploying an ERP system.
  • Form a team and plan all possible ways to manage the entire implementation process effectively. Give ample training to your team members to effectively handle any complexities. Prepare multiple plans as backups to avoid failure and stop bottlenecks.
  • Plan what information has to be stored in the ERP system and which process has to be integrated into the ERP system first.
  • Inform the employees, vendors and executives about this change so they can manage it.
  • Review, manage, store and eliminate insufficient data.

To wrap up, ERP integration is a boon to elevate and achieve your business goals. Implementation will have issues, but your business will improve rapidly as time passes, delivering increased profits and greater productivity. Automation is the key to successfully taking your business to the next level. So, prepare and make the right decision by choosing the best ERP suitable for your business.

Sage X3

Sage X3 is a fully integrated and comprehensive suite of features to manage all business functions. It is more flexible and agile in controlling and managing day-to-day business activities. Sage X3 can be customised to meet your business requirements. It also comprises carefully curated features to match different businesses. Financials and Accounting, inventory and warehouse management, purchasing, reporting and analytics, and CRM are some significant features offered by Sage X3 to support your business. Add-on features are also more so that the clients can choose based on their requirements. Sage ERP providers will continue to support and service even after its implementation. Sufficient training is also given to the employees engaging with the software.


Sage Software Solutions is a leading IT company with an array of advanced ERP Software solutions. Our proprietary products — Sage X3 and Sage 300 will help you cut your operational expenses, improve business productivity, increase operational efficiency, forge robust customer relationships, and strengthen association with vendors, suppliers, and distributors. So, if you are looking to reinforce your business fundamentals and emerge as an industry leader, then please schedule a call with one of our sales representatives.

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